Blog

By Lisa Ciota, Education Guide, Class of 2020

A few weeks ago, I was sorting through some old files and came across an article I wrote for my old professional association about what it means to have executive presence.  It’s a topic that is particularly relevant to all us Docents & Volunteers as we engage with guests.

Now, executive presence means more than just being a good public speaker, although that’s part of it.  Someone with executive presence commands the room through an authentic blend of temperament, competencies, and skills.  That is, they are confident, welcoming, and friendly as well as knowledgeable and capable.  They draw out the best in others even as they present the best in themselves.

Executive presence is inextricably linked to key qualities of leadership centered around:  Style, Substance, and Character.

• • Style: Style is related to how you present yourself and interact with others. It’s about being inclusive, respectful, and acting with intention.  It’s about knowing how and when to flex from being a team leader to a team player to a coach.
  • Substance: Substance is how you connect with others, inspire commitment, and align visions. It is reflected in your confidence and composure built from experience and wisdom.
  • Character: Character is foundational.  It’s comprised of your optimism, courage, integrity, and values – in short, your approach to others and life.

People with executive presence engage to lead – exactly what we do when we interact with our guests.

You can build these skills by being self-aware, concise, credible, and compelling as you connect with others.

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