Our CAC Live programming has been very popular! Since we began offering online programs in early April with Adam Rubin’s Architecture Essentials, we have had over 20 successful programs led by docents and will continue this programming through June and beyond.
We want the volunteer population to be able to make the most of these programs, so please read these helpful tips and information on CAC Live Programming:
- Registration closes 3 hours prior to the beginning of the program. CAC staff work hard behind the scenes to make sure these programs run smoothly and having the 3 hour cutoff ensures that everyone is sent the Zoom information.
- Speaking of 3 hours, registrants will receive the Zoom link and information about 3 hours before each program. If you have not received your link 2 hours prior to the program, please email ti*****@ar**********.org for assistance. If you do not contact them at least 30 minutes prior to the start of the program, they cannot guarantee admittance to the webinar.
- On the day of the program, be sure to log on with the Zoom link about 15 minutes prior to the start of the program. This way, you can ensure you are all set and have time to contact ti*****@ar**********.org if you have any issues. Their email gets flooded with questions and issues at the start time of each program and it is challenging for them to respond to everybody all at once.
- Please be patient when emailing ti*****@ar**********.org. There is no need to send multiple emails about the same ticket issue. There is staff but it is a limited staff. They work hard to get back to everyone as quickly as possible. Remember this is a new technology for us and we are still working on the most efficient process.
- If you are a docent giving a presentation for CAC Live, you can request guest comps or observation comps through the normal comp request form (found in Quick Links on the righthand side of the Bridge). Comp requests need to be submitted no more than 48 hours prior to the beginning of the event. Any comp requests submitted less than 48 hours in advance cannot be accommodated.
- If you purchased multiple tickets for a CAC Live event and will not be watching on the same computer, you will need to email ti*****@ar**********.org to provide the other person’s name and email address. Please be sure to do so more than 3 hours in advance of the program.
Finally, we (Caroline and Michele) always want to help but for these virtual programs, please contact ti*****@ar**********.org. We can’t register you or check your status, so if you email us with problems, we can only just alert ticketing. The ticketing mailbox is monitored prior to and during event times and emailing us is not a reliable way to get timely assistance with ticketing issues, particularly on evenings and weekends.
Thank you for reading these tips and we hope you continue to enjoy our virtual programming!